COVID-19 Billing and Relief FAQs

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Revenue Department

COVID-19 Billing and Relief FAQs

Last updated: 1 July 2020

Billing…………………………………………………………………………………………………………………………………………2

Payment arrangements ……………………………………………………………………………………………………………..3

Rates rebates and relief for property owners ……………………………………………………………………………3

Billing

1, Why have I not received my municipal account in the post during the lockdown?
The South African Post Office (SAPO) was closed during Level 5 and 4 of lockdown and only resumed services on 1 June 2020. We can now continue to send your municipal accounts via post, however, SAPO is still operating with skeleton staff and this may cause delays.
We encourage you to register for e-Services to keep track of your account statements and invoices and activate the e-Billing service to receive your account via email every month.
To request a copy of your invoice, email copy.invoice@capetown.gov.za with your account details.

2, How do I pay my account during the lockdown?
Only a few of our Walk-in Centres/Cash Offices are open, but you can pay your account via the following channels:
• Register with www.easypay.co.za or www.paycity.co.za
• EFT: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Checkers, Pick ‘n Pay, Shoprite, Spar and Woolworths
• Use the City’s online e-Services portal
• ATM: contact your bank to add the City as an ATM beneficiary
• Visit your nearest open Walk-in Centre/ Cash Office.

3. How is the City billing during the lockdown?
On-site meter reading is suspended until further notice. Billing will be done based on estimated consumptions over the lockdown period and compared to the same period of consumption in 2019.

4. Can I still submit my own meter readings?
Yes, you can still submit your water and electricity meter readings via e-Services.
Enter your electricity meter reading on e-Services and then send a photo of your meter reading via email to electricity.meterreading@capetown.gov.za. For assistance, call 021 444 6286/8432/8478/1554 or 0860 103 089.
Enter your water meter readings and/or view your meter reading dates via e-Services.

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